Delivery & Returns
Currently we deliver to addresses within the UAE only.
All in stock items are shipped with the courier within 1-2 business days of your placing an order. Upon placing the order, confirmation notice will be sent within 24 hours of receipt. Once your items are ready for delivery, you will either receive a call or email from one of our team members or from our delivery partner to arrange a convenient time for delivery.
Delivery within the city limits of the seven emirates is usually completed within 2-3 days of order being shipped. For addresses outside the city limits, our delivery partner will reach out to confirm delivery date.
Shipping costs will automatically populate at checkout, depending on delivery location. Please note that once the delivery has been scheduled and you are not present to receive the package at the time of the delivery, we will charge a mandatory rescheduling fee of AED 10-20, location depending.
If you live outside of the UAE and are interested in placing an order, please drop us a note on email@example.com
Our ultimate goal is to make sure you are 100% satisfied with your purchase, every time. And should a cause for concern still persist, we make it easy for you to return any of our products for an exchange or refund.
Any unused item with the Story of Source original tag and packaging still intact is eligible for exchange or return within 14 days of purchase. If you would like to cancel your order, you can do so within 24 hours of placing the order. To initiate, simply drop us a line on firstname.lastname@example.org or give us a call on +971 52 448 1688. And we'll take it from there.
Please note that return delivery charges may apply and will be deducted from the refund or exchange amount. Refunds for returned and canceled items equivalent in value to the order total minus shipping charges will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card. For Cash on Delivery returns, you will receive an email with a promo code (equivalent in value to your order minus return shipping charges) to be used towards another purchase, within 2 business days from the time we receive your returned item(s). To redeem, simply enter it in the promo code field during checkout.